Five-Year Worldwide Warranty

Sun Audio products are designed and built for lasting performance. We stand behind their quality with a five-year worldwide manufacturer's durability warranty, provided at no additional cost.

This warranty is offered in addition to your statutory consumer rights.

1. Warranty Coverage

Sun Audio guarantees that its products will maintain their required functions and performance under normal use for five years from the original date of purchase.

The warranty covers the complete product, including its original components and associated electronics supplied as part of the purchased system.

If a covered product develops a defect or fails to maintain its required functions or performance during the warranty period, Sun Audio will repair or replace it at no cost to the customer.

Any repaired or replacement product remains covered for the remainder of the original warranty period. This does not affect any additional statutory rights that may apply.

2. Warranty Exclusions

The warranty covers normal use in accordance with the product's operating instructions. It does not cover damage or failures caused by:

• Accidents, misuse, negligence or improper handling.
• Operation outside the product's specified operating conditions.
• Unauthorized modifications or repairs that cause or contribute to the reported problem.
• External events or circumstances unrelated to the product's normal operation.

Normal cosmetic wear that does not affect the product's required functions or performance is not covered.

Opening a product does not automatically invalidate the warranty. However, damage resulting from unauthorized intervention is excluded.

These exclusions do not limit your statutory consumer rights.

3. Warranty Service

If you experience a problem, please contact Sun Audio before returning any products.

Include your order number, a description of the problem and, where possible, photographs or other relevant information.

We may initially attempt to diagnose and resolve the issue remotely.

If inspection or repair is necessary, Sun Audio will provide instructions and arrange collection using its designated carrier.

Please do not ship products independently without contacting us first.

4. Transport and Packaging

For approved warranty claims, Sun Audio covers insured transport in both directions, worldwide. This includes collection from the customer and delivery of the repaired or replacement product.

Our products are supplied in purpose-designed protective packaging. We strongly recommend retaining all original packaging throughout the five-year warranty period.

Products requiring return should preferably be shipped in their original packaging, following our packing instructions.

If the original packaging is unavailable, please contact us before shipping. We will help determine suitable alternative packaging and arrange the necessary transport.

Adequate packaging is essential to protect the products during shipment.

5. Claims Not Covered by the Warranty

If inspection establishes that a reported problem is not covered by this warranty, we will explain our findings and discuss the available options.

Any proposed repair charges or applicable transport costs will be communicated for your approval before chargeable work is undertaken.

6. Statutory Consumer Rights

This manufacturer's warranty is additional to the legal guarantee of conformity and other rights provided by applicable consumer protection legislation.

Consumers are entitled to free statutory remedies where goods do not conform to the sales contract. This commercial warranty does not restrict or replace those rights.

7. Guarantor and Contact Information

Guarantor: Sun Audio
Registered business name: [Sun Audio]
Business address: [Carrer Genova 31, B5-7, 03730 Xàbia, Spain]
Email: [info@sunaudio.com]
Territorial coverage: Worldwide
Warranty duration: Five years from the original date of purchase

To request warranty service, contact us using the details above and provide proof of purchase.

 

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